We will update this section based on feedback from our customers. If you have a question, please contact us.
Contacts and travellers are two different types of account on the website.
For school-age passengers, the contact will generally be a parent or guardian and the traveller will be the pupil.
For adult passengers, the contact and traveller may be one and the same, though a different adult contact can be specified if required.
Primary contacts can view and edit account information for travellers, as well as purchase new passes on their behalf. They are the main point of contact for all communication. There can only be one primary contact for a traveller.
Secondary contacts have limited access. They cannot see detailed information on travellers, but they can receive text messages and track buses. You can have an unlimited number of secondary contacts for a traveller.
For contacts, your email address is your website username. Therefore this information has to be unique to your user.
Firstly, please check your junk/spam folder to see if our email has been put in there by accident.
If you still don't have the details, please perform a password reset by clicking here
. This will email you new details.
If you have a contact account, your username is your email address. If you have forgotten the email address you used to sign up, you will need to contact us
If you have a traveller account, your username is your membership number. If you have forgotten what this is, you can find it printed on your bus pass. Alternatively your primary contact will be able to see this information if they log in.
You can reset your password by clicking here