We will update this section based on feedback from our customers. If you have a question, please contact us.
Please read our Website FAQs
. If they don't answer your question, please contact us
so we can help you and update our FAQs!
The points shown on our maps are timing points and are there to give an indication of where the vehicle will be at those times. They are not the only stopping places. Our buses will stop at any bus stop or pre-arranged location along the route (providing it is safe to do do).
No, you can purchase tickets on the bus. However, if you travel 3 times or more each week it often works out more cost effective to have a pass (and you also benefit from the free text messaging and satellite tracking services).
Yes! If the roads are safe for travel, the service will operate.
We will always try to provide a dedicated driver for each service, or a dedicated pool of drivers for local bus services. There are rare occasions where, for operational reasons, this isn't possible.
We hope that you will always enjoy travelling on The Green Bus. If for any reason you aren't happy, please contact us
and speak to one of our Customer Services team.
If you lose your pass please let us know
as soon as possible. We will then be able to arrange a replacement for you. If you took out Pass Cover when applying for your pass, you are entitled to two free replacements during the year. If not, then a fee of £15 per replacement pass is payable.
Annual bus passes will be dispatched towards the end of August, ready for the start of term. Replacement passes will be posted next day via Royal Mail 1st Class post.
There are too many to list here! Please read our "About"
section for all the details.
Yes, we only allow drivers with Enhanced Disclosure DBS checks to drive our buses.
Simply connect to the network called "TheGreenBus" from your Wi-Fi enabled device and follow the on-screen instructions.
Yes! We currently offer private hire using our West Midlands fleet, and we hope to expand this to other areas in the future. Click here
for more information.