Please read our Application FAQs. If they don’t answer your question, please contact us so we can help you and update our FAQs!
Please read our Website FAQs. If they don’t answer your question, please contact us so we can help you and update our FAQs!
No! The points shown on our maps are timing points and are there to give an indication of where the bus will be at those times. They are not the only stopping places. Our buses will stop at any bus stop or pre-arranged location along the route, providing it is safe to do do.
No, you can purchase tickets on the bus. However, if you travel 3 times or more each week it often works out more cost effective to have a pass (and you also benefit from the free text messaging and satellite tracking services).
Yes! If the roads are safe for travel, the service will operate.
Yes, each service has its own dedicated driver. There are rare occasions where, for operational reasons, this isn’t possible.
We hope that you will always enjoy travelling on The Green Bus. If for any reason you aren’t happy, please contact us and speak to one of our Customer Services team.
If you lose your pass please let us know as soon as possible. We will then be able to arrange a replacement for you. If you took out Pass Cover when applying for your pass, you are entitled to two free replacements during the year. If not, then a fee of £20 per replacement pass is payable.
Annual bus passes will be dispatched towards the end of August, ready for the start of term. Replacement passes will be posted next day via Royal Mail 1st Class post.
There are too many to list here! Please read our “About” section for all the details.
Yes, we only allow drivers with Enhanced Disclosure DBS checks to drive our buses.
Simply connect to the network called “TheGreenBus” from your Wi-Fi enabled device and follow the on-screen instructions.
Yes! We currently offer private hire using our West Midlands fleet, and we hope to expand this to other areas in the future. Click here for more information.
To apply for a pass you will need a contact account on our website.
If you’re a new customer, you’ll need to register. Please follow the instructions after logging in.
Once you are registered and logged in, access the application form and follow the on-screen instructions.
Our website enforces the use of a technology called SSL for every page that asks you for information. SSL makes sure that your data is encrypted as it travels over the internet which stops people from eavesdropping.
Any payment information you provide us is passed onto specialist third parties and is not stored by our website.
We display the status of your connection on the left of your screen during the pass application process for your peace of mind.
Passes are currently only available for selected services. Full details of the passes available for each service are shown on the route’s information page.
For information on the passes available to you and the price, please refer to the route information pages, found in the “Bus Services” section.
As part of the application process you will be asked about “third party payment”. Use this option if you’re entitled to Pupil Premium (King Edward schools in Birmingham) or if Warwickshire County Council have confirmed that they will pay for your pass.
Simply select the relevant option. Please note that doing so will cause your application to be held for review, until we can verify your entitlement with the school or local authority.
Annual passes can be paid for either by credit/debit card or Direct Debit. If choosing the latter, the total will be split into up to ten instalments (depending on the point at which you apply throughout the year).
Pupils in years 11 and 13, and younger siblings, receive a 20% discount.
Contacts and travellers are two different types of account on the website.
For school-age passengers, the contact will generally be a parent or guardian and the traveller will be the pupil.
For adult passengers, the contact and traveller may be one and the same, though a different adult contact can be specified if required.
Primary contacts can view and edit account information for travellers, as well as purchase new passes on their behalf. They are the main point of contact for all communication. There can only be one primary contact for a traveller.
Secondary contacts have limited access. They cannot see detailed information on travellers, but they can receive text messages and track buses. You can have an unlimited number of secondary contacts for a traveller.
For contacts, your email address is your website username. Therefore this information has to be unique to your user.
Firstly, please check your junk/spam folder to see if our email has been put in there by accident.
If you still don’t have the details, please perform a password reset by clicking here. This will email you new details.
If you have a contact account, your username is your email address. If you have forgotten the email address you used to sign up, you will need to contact us.
If you have a traveller account, your username is your membership number. If you have forgotten what this is, you can find it printed on your bus pass. Alternatively your primary contact will be able to see this information if they log in.
You can reset your password by clicking here.