No! Our buses will stop at any bus stop or pre-arranged location along the route. The places on the maps are simply timing markers –they show where the bus will be at each point in the day.
No, your children can buy tickets on the bus. However, if you travel three times or more each week, a pass is almost always more cost effective. With a pass, you also get free text messaging and tracking services.
Yes. If the roads are safe for travel and the schools are open, we’ll run the service.
Yes, each service has its own dedicated driver. There are only rare occasions when we’ll need to use a replacement driver.
We’d love to help resolve any concerns – please contact us to speak with our customer services team.
Let us know as soon as possible and we’ll arrange a replacement. If you have Pass Cover, you can get two free replacements during the year. Without Pass Cover, we charge £20 for a replacement pass.
We’ll post your annual bus passes towards the end of August, ready for the start of term. We send replacement passes the next day by Royal Mail first-class post.
Yes, we only hire drivers with Enhanced Disclosure DBS checks.
Simply connect to the “TheGreenBus” network and follow the on-screen instructions.
Yes, we offer private hire in the West Midlands. We hope to expand this to other areas in the future. Find out more on our Bus Hire page.
To buy a pass, you’ll need to register an account on our website. Once you’ve registered and logged in, click on the application form, and follow the steps.
Our website uses SSL encryption on every page that asks you for information. SSL makes sure that your data cannot be viewed as it’s transferred. All payment information is securely processed by our partners and is not stored on our website.
Our bus passes are only available for selected services and these vary depending on your route. Find full details of the passes available on your route’s information page.
We price every route individually. Our School Routes page has more information on your route.
During the application process we’ll ask about third party payment. Choose this option if you’re entitled to Pupil Premium (King Edward schools in Birmingham) or if Warwickshire County Council have confirmed they will pay for your pass.
We’ll hold your application until we verify your entitlement with the school or local authority.
You can buy an annual pass in one payment using a credit or debit card. Alternatively, you can set up a Direct Debit and split the total into monthly instalments (the number of payments depends on the time of year you set this up).
We provide a 20% discount for pupils in years 11 and 13, and younger siblings.
Contacts and travellers are two different types of account.
For school-age passengers, the contact will generally be a parent or guardian and the traveller will be the pupil.
For adult passengers, the contact and traveller may be the same person, but another adult contact can be specified if required.
Primary contacts can edit account information for travellers and buy new passes on their behalf. They are the main point of contact. There can only be one primary contact for a traveller.
Secondary contacts have limited access. They can’t see detailed information on travellers, but can track buses and receive text messages. You can register as many secondary contacts as you like.
For contacts, your email address is set as your website username – so it needs to be unique.
Please check your junk/spam folder to see if our email has ended up there. If you still don’t have the details, please reset your password here and we’ll email your new details.
If you have a contact account, your username is your email address. If you have forgotten the email address you used to sign up, please contact us.
If you have a traveller account, your username is your membership number. You can find this number on your bus pass. Your primary contact can also see this information by logging in to their account.
Reset your password by clicking here.