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General questions
Can you answer a question about the application process?
Can you answer a question about the website?
Does the bus only stop at places shown on the map?
Do you have to have a pass to travel on your bus?
Does the bus always run?
Is it always the same driver?
What if I don't like the service?
What if I lose my bus pass?
When will I receive my pass?
What are the benefits of The Green Bus?
Are all your drivers DBS checked?
How do I access the free Wi-Fi on the buses?
Can The Green Bus be hired for private events?
Questions about pass applications
I'm unsure of the application process. Can you explain it?
Is it safe to give you my information over the internet?
Which services can I buy a pass for?
How much is a bus pass?
I think I'm entitled to free travel, how do I apply?
What are the payment options for your bus passes?
What discounts are available?
Questions about the website
What are contacts and travellers?
What is the difference between primary and secondary contacts?
Why can't I use the same email address as another contact?
I haven't received my login details after registering, can you re-send them?
I've forgotten my username, can you tell me what it is?
I've forgotten my password, how can I reset it?
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Safe and reliable buses are around the corner. Buy your annual pass online today.
Buy an annual pass